About Brava Home:

We’re an IoT company focused on elevating and simplifying the in-home food experience. Our team consists of IoT and consumer hardware rockstars who have shipped products like the August Lock, Kindle and iPhone, as well as product, marketing and business trailblazers who have led multiple companies to high-profile exits.  Are you a foodie looking to work with an amazing team that will both challenge and support you?  Let’s talk!


Detailed Responsibilities:

As Brava’s Software Systems Support Analyst, Internet of Things, you will play a key role in the development and support of game-changing hardware products.  You will lead the company’s efforts to analyze, prioritize and address systems operations and networking issues involving our advanced IoT devices, including issues facing our end-customers and our internal teams.  The role provides opportunities to work with a variety of Brava teams, including embedded software engineers, electronics design and quality engineers, laboratory technicians, and customer care specialists.  You will:

  • Quickly diagnose, root-cause and resolve operating system and networking issues in Linux environments

  • Develop and document efficient diagnostic methods to allow front-line customer care specialists to quickly and effectively resolve end-customer

  • software problems, and resolve issues that they the front-line specialists cannot

  • Collect and analyze data from software systems (including system logs) to troubleshoot software issues

  • Scale our development, production, and customer care processes

  • Develop and manage remote diagnostics of software running on IoT devices in customers’ homes

  • Actively participate in the product debugging process

  • Make recommendations for design improvements, especially design changes that enhance supportability

  • Occasionally support information technology infrastructure at Brava headquarters


Candidate Requirements:

  • 2+ years of relevant experience in systems or networking operations

  • Deep understanding of Linux, including systemd

  • Significant experience with core networking protocols and technologies, including TCP/IP, DHCP, DNS, HTTP, WiFi and BLE

  • Strong understanding of and experience writing shell scripts

  • Demonstrated ability to understand and analyze system logs

  • Strong debugging skills

  • Flexibility with working hours from time to time

  • Excellent analytic, diagnostic, pattern-matching and problem-solving skills

  • Excellent communication and documentation skills

  • Demonstrated ability and interest to work with and contribute to support knowledge base tools

  • Demonstrated ability and interest to work with support ticket management tools

  • Team-player approach and attitude

  • Passion for understanding and solving problems


Bonus points for:

  • Experience with deployment of large numbers of IoT devices

  • Experience contributing to a help desk

  • Experience with Windows operating system

  • Knowledge of basic electronics

  • Love of cooking and food


Why you should work here:

  • You’ll be compensated with competitive salary, equity and benefits

  • We’ll trust you to do things right

  • Your feedback and opinions are valued and heard

  • We’re at an early stage and provide significant career growth opportunity

  • You’ll be creating something that people love and use on a daily basis!