The BRAVA Breast Enhancement and Shaping System

Can I order accessories only?
Thank you for your interest in the Brava Starter System.
In order to purchase accessories from Brava, LLC, you must have purchased your system from one of the following sources listed below and be registered as a Brava user.
If you purchase the Brava Starter System from (3 ways):
1. BravaonE-Bay with warranty from manfacturer (Brava, LLC - with refurbished SmartBox/cradle)
2. Brava Direct (1-800-422-5350 M-F from 8:30am to 7pm EST)
3. Through a Brava Authorized Physician - www.brava.com - http://www.brava.com/find-add-your-doctor.asp
Through one of these three ways you will become registered as a Brava User. With this registration you will have access to Brava Customer Service and will be able to order additional accessories, such as domes. (the number of items is limited)
If you are not registered with Brava, then we regret we are unable to sell individual items.

To order accessories, you may e-mail customersupport@brava.com. Please provide your full name and UIN number for faster service.

Brava onE-Bay (with warranty - direct from manufacturer)
1. Lower initial cost - Bidding system on price
2. Receive Body Lotion and Body Cleanser with 10 wipes
3. Warranty 30 days on domes and on SmartBox & cradle
4. Access to Brava Customer Service
5. No coaching services offered
6. 7 filters
7. No refunds or exchanges

Brava Direct: (1-800-422-5350) - additional benefits
1. Warranty on SmartBox & cradle - 90 days / Warranty on domes - 30 days
Warranty on SportBox (Brava Sport System) 90 days on SportBox and 30 days on domes
2. 30 day "no questions asked" partial refund from date of shipment (less a $350.00 disposal fee on purchase price - shipping charges & skin care not included)
3. Access to Brava Coaching staff
4. Financing options available
5. Pay in full at time of purchase and get the full Skin Care Kit for half price ($45.00 instead of $89.95)
6. Access to Brava Customer Service

Brava Authorized Physician's office - (see Brava's web site (www.brava.com) for listing of those physician's that are highlighted in blue)
1. Warranty on SmartBox & cradle - 180 days / Warranty on domes - 30 days
Warranty on SportBox (Brava Sport System) 90 days on SportBox and 30 days on domes
2. 30 day "no questions asked" partial refund from date of shipment (less a $350.00 disposal fee on purchase price - shipping charges & skin care not included)
3. Access to Brava Coaching staff
4. Full Money Back Guarantee on results - refund on initial purchase price of the system with proper documentation from physician's office (ask each office for full details)
5. Medical consultation
6. Access to Brava Customer Service

I won the auction, what are important tips to be aware of?
Congratulations again on your winning bid for the Brava Starter System!

A few important tips to know once you receive your system:
1. Please be sure to read the instruction manual, located on the CD ROM, completely before using the system (this has the most up to date information)

2. You will be receiving Domes to begin using the Brava System. When the system arrives, you will see that the domes appear larger than your breasts and larger than your normal bra size. Do not be alarmed; this is normal and the correct size. The Brava System holds 11 patents on its design. Your breasts will be drawn forward toward the inside of the domes when you connect the SmartBox. You can actually see that they seem to inflate under the gentle pressure inside the domes once the SmartBox is connected. Once you see that your breasts are starting to touch the inside of the domes or see that you have worn the initial set of domes out, you will need to re-order a new set of domes.

3. Domes retail for $245.00 a pair plus shipping (pricing subject to change without notice). You will be able to re-order by contacting Brava Customer Service. Please be sure to have your UIN number (unique ID number of your SmartBox) ready when you call. You can order up to three (3) consecutive dome sizes after your initial order!

4. Caring for your skin while using the Brava System is essential. We recommend using the Brava Skin Care Products. You will be receiving a body cleanser & a body lotion with your kit. Be sure to clean the chest area and pat dry before applying the domes each day. You should also wash the domes daily - DO NOT WET CLEAN THE SMARTBOX - Please use the dry filters that are inside your system. Another product that we have placed a few free samples inside your kit, that we recommend using is the Smith & Nephew - No-Sting Skin Prep Wipes. You apply these in a circular pattern to the area where the domes come in contact with your skin. Wipe on, allow to dry, place the domes on - This helps form a barrier between your skin and the tacky sole of the domes. You can purchase additional wipes from Brava Customer Service - A box of 50 wipes retails for $45.00.

Once again, we thank you for your business. We wish you great success! Please contact us if we can provide any further assistance.

Thank you,
OriginalBrava Team

Can you explain what you mean by “refurbished” systems?
We are the actual company; Brava, LLC, and we are offering our Starter Systems at substantial savings to our customers on Ebay. Please note that either the SmartBox or the cradle is refurbished in these systems. The SmartBox or cradle did not pass all the quality control tests at the production line, and were put aside for further testing. Then, each unit is carefully serviced, tested, recalibrated, reprogrammed, and tested again by our highly qualified technicians. They are guaranteed to work as well as our other new systems. We offer these refurbished systems as an option to our customers at a lower initial cost. The system comes with a 30-day warranty on both the domes and the SmartBox & cradle. The domes are brand new and they are inspected before they are shipped, so they are free of any defects.

What if it seems that I may be too large for the system?
Thank you for your information and measurements.

With the information that you sent to us (33", 37". large weight loss, 38.5", 36C bra), you would start in a Wide Large Dome with an Extra Large bra.

A note of caution, we would encourage you to re-measure your measurement #5 to ensure that you are no larger than that measurement. You are right on the borderline - With the information that you sent, you may outgrow the Wide Large domes in a few weeks time. You will then need to purchase the next size domes for $245.00 plus shipping & handling.

For your information, there are three methods to purchase Brava Starter System give you the same product, they just vary in additional benefits. For borderlines cases such as yours, there are many benefits to selecting the BRAVA DIRECT option. We outlined these for you so that you can make an informed decision.

When you buy from Brava Direct (1-800-422-5350 select Ext 4 ) or from a Brava Authorized Physician (www.brava.com - http://www.brava.com/find-add-your-doctor.asp) the system will cost a bit more as you add on more features compared to the systems offered via E-bay (BravaonE-Bay).

Option I - Brava onE-Bay (with warranty - direct from manufacturer) - this is the method we are responding to you now with
1. Lower initial cost - Bidding system on price
2. Receive Body Lotion and Body Cleanser with 10 wipes
3. Warranty 30 days on domes and on SmartBox & cradle
4. Access to Brava Customer Service
5. No refunds or exchanges

Option 2 - Brava Direct: (1-800-422-5350 select ext 4 ) - additional benefits
1. Warranty on SmartBox & cradle - 180 days / Warranty on domes - 30 days
Warranty on Brava Sport System -SportBox- 90 days on SportBox and 30 days on domes
2. If you found that you are not a candidate after receiving the system, there is a 30 day "no questions asked" partial refund from date of shipment (less a $350.00 disposal fee on purchase price - shipping charges & skin care not included) - this way you would get some monies refunded to you
3. Access to Brava Coaching staff
4. Financing options available
5. Pay in full at time of purchase and get the full Skin Care Kit for half price ($45.00 instead of $89.95)
6. Access to Brava Customer Service
7. If it is found that in the first few weeks of wearing the system you outgrow the initial set of domes, you can exchange the domes without paying $245.00 - You would only need to pay shipping costs

Option 3 - Brava Authorized Physician's office - (see Brava's web site (www.brava.com) for listing of those physician's that are highlighted in blue)
1. Warranty on SmartBox & cradle - 180 days / Warranty on domes - 30 days
Warranty on Brava Sport System - SportBox- 90 days on sportBox and 30 days on domes
2. 30 day "no questions asked" partial refund from date of shipment (less a $350.00 disposal fee on purchase price - shipping charges & skin care not included)
3. Access to Brava Coaching staff
4. Full Money Back Guarantee on results - refund on initial purchase price of the system with proper documentation from physician's office (ask each office for full details)
5. Medical consultation
6. Access to Brava Customer Service
7. If it is found that in the first few weeks of wearing the system you outgrow the initial set of domes, you can exchange the domes without paying $245.00 - You would only need to pay shipping costs

We are currently seeking additional channels of distribution. Brava, LLC is looking for large to medium sized distributors that are interested in offering the Brava Sport System in multiple locations. The minimum unit order is 100 units per quarter for a minimum term of 1 calendar year. The agreement would require pre-payment, in USD, and all units would be shipped at one time (terms: FOB-California). A minimum of 90 days production time is required after payment is received.

If you are interested in becoming and Authorized Brava Distributor, please send us some additional information on your company; such as, a listing of products that you currently offer, the channels of distribution, service capacity, etc.

Please e-mail us at intlsales@brava.com for more information.

The systems sold on E-Bay are refurbished units and hold a 30 day product warranty direct from Brava, LLC (as we are the manufacturer). Please note that either the SmartBox or the cradle is refurbished in these systems. The SmartBox or cradle did not pass all the quality control tests at the production line, and were put aside for further testing. Then, each unit is carefully serviced, tested, recalibrated, reprogrammed, and tested again by our highly qualified technicians. They are guaranteed to work as well as our other new systems. We offer these refurbished systems as an option to our customers at a lower initial cost. The system comes with a 30-day warranty on both the domes and the SmartBox & cradle. The domes are brand new and they are inspected before they are shipped, so they are free of any defects. These systems are sold via a bidding process on E-bay. The prices sold have ranged from $750.00 to $1,100.00 each for the Starter system. The prices for the Brava Sport System have ranged from $650.00 to $1,100.00. Thus, it changes daily.

In the US , you can also purchase a Brava Starter System and Brava sport System two other ways:
1. Brava Direct - 1-800-422-5350 M-F 8:30am to 7pm EST -
2. Brava Authorized Physician - www.brava.com - http://www.brava.com/find-add-your-doctor.asp and select a two digit state code and select the physician's office closest to you. Prices vary per region - call for more information. Those names highlighted in blue offer a money back guarantee on results.
In many countries, there is a local Brava distributor. Please see our website for a listing of countries - www.brava.com.

Please let us know if you have any other questions.
OriginalBrava Team

I misbid, can I cancel my bid?
You must do this via E-bay, we cannot help you retract a bid. Here is the process that E-bay offers –

To retract your bid, please click the "site map" link on E-bay that can be found at the top of any eBay page. This will bring you to a page full of links to many of our features. On this page please look for the link labeled "Retract my bid." This link is located under the "Services" heading in the middle column of the page.Please understand, however, that all eBay bids are binding. Because of this, please retract a bid only in the following circumstances: - The Seller has substantively changed the description of the item afteryou bid.- You made a clear error in the amount of your bid. (For example, you bid $100.00 when you meant to bid $10.00.)- Someone has bid using your User ID and password.- You are unable to verify the Seller's identity. Once you retract your bid, it will eliminate all the bids you have placed on that auction. If you are retracting this bid to correct an error in a bid amount, you will need go back and bid again in the correct amount. Keep in mind that bids placed prior to the last 12 hours of the listing will not be able to be retracted during the last 12 hours of the auction. Any bid placed within the last 12 hours of the auction must be retracted within one hour of the time it was placed. In the event you placed multiple bids during the last 12 hours of the auction, every bid that you want to retract will need to be individually retracted. If you don't retract each bid individually, and another bidder retracts a bid, it's possible that you might be left as the high bidder. If this should happen, you would be responsible for that bid.

How do I determine my size?
Thank you for your interest in the Brava System! To help you determine the correct starting size of a Brava System there are a few questions that we need to know:

1. Measure your chest circumference just under your breast (inframammary) and around your back (in inches)
2. Measure chest circumference right at the nipple level in inches
3. Have you had any children? How many?
4. Have you had a weight loss more than 20 lbs?
5. If yes to question 3 or 4, measure your chest circumference again right at the nipple level (in inches) while bent over parallel to the floor (a 90 degree angle - with gravity pulling breast tissue toward the floor).
6. Height & Weight
7. Approx. age
8. Bra & cup size

When you are taking the measurements, please make sure that the measuring tape is not too tight or too loose. Make sure that the tape makes good contact over your skin, and it should be at the same level all around your body (in other words, it should be straight, not drooping around the your back). It is a good idea to take the measurements when there is approximately same amount of air in your lungs: take a deep breath before measuring, start exhaling, and in the mid point (i.e. when you are halfway to totally emptying your lungs) take the measurement.

OriginalBrava Team

I heard about Skin breakdown after using Brava and can you use it if you had your implants removed?

Thank you for your purchase of the Brava Starter System. Please be sure to read the instructional manual prior to use. This is very important!

There are some women who early on used the system and did not follow the instructions on its use. - To let you know, the Brava System should never hurt. If you ever experience any pain, remove the system immediately.

Some past users continued to use the system after they started getting skin irritation. After continued use, they developed skin breakdown. To avoid any problems, we suggest using the Brava Skin Care Products daily. Good hygiene is key to a successful outcome. 1. Use the skin cleanser and rinse area - pat dry prior to use 2. Use the No-Sting Skin Prep wipes in a circular pattern where the domes come in contact with the skin - let dry - then place domes on 3. After removal of the domes, clean breast area, apply Skin lotion to the area to soothe the skin 4. Clean your domes daily with the Brava Dome Cleanser
If you need to purchase any of these items, you can contact Brava Customer Service with the phone number or e-mail address provided in the letter with your system.

There have been no formal studies showing any positive or negative effect conducted by Brava, LLC on the use of the Brava System after implant removal. Some individual physicians have noted a positive effect with regards to using the Brava System after implant removal. NOTE: Existing scars may increase in size and/or become more pronounced. There are some Brava Authorized Physicians, that have recommended/scripted use for their patients(see www.brava.com - http://www.brava.com/find-add-your-doctor.asp - to locate a Brava Physician near you). You may want to contact one of these physicians for a medical opinion in your case. Many women with the same experience such as yours, have opted to try Brava as they claim that they are not candidates for additional breast augmentation surgery, for various reasons and feel Brava is their only option.

Brava is classified as a Class II medical device and our clinical studies found that the results offered both an increase in breast tissue and a lift to the area. To see results of other Brava users, visit www.bravaresults.com (this is our clinical site - these are medical photographs)

Congratulations on your purchase of BRAVA® Breast Enhancement and Shaping System. Your system comes with a 30-day non-transferable, manufacturer’s warranty! Your system has been fully tested prior to shipment. The warranty covers any malfunction of your SmartBox and cradle or SportBox for up to 30-days after the delivery date. There are no refunds or exchanges available for this transaction. If you are in need of additional accessories, such as skin care products or additional domes, please contact us by sending an e-mail to BravaOnEbay@bravallc.com or contact customersupport@brava.com (be sure to provide your full name and UIN number for faster service).

Your system comes complete with one pair of domes (brand new), one SmartBox and one cradle (for Brava Starter System) or one SportBox (for Brava Sport System) (all factory refurbished and tested fully), one power adapter , one Brava silicone tubing, one phone cord, one Brava Skin Cleanser, one Brava Body Lotion, one instruction CD, one black Brava bra, seven filters for SmartBox, one SmartBox Cleaning Kit and 10 Free! Smith & Nephew Skin Care wipes. The UIN number will serve as your new access number into the Member Information section of the Brava web site.

You are registered with Brava under the name you purchased the system with and will be used for warranty purposes, customer service and for web site access. Your login name is the same as your UIN number, and you select your own password by contacting Brava Customer Service. You will be able to download the continuously monitored and recorded pressure data in SmartBox using the included modem in the cradle to the Brava servers, and will be able to log in to the Member’s only page on the Brava Web site to track your usage profile and other information (http://www.brava.com/member-info.asp). If you wish to change the logon screen name at a later date, you can contact Brava Customer Service and request a LOG IN Screen Name Change.

Please note that this downloading feature is not guaranteed outside of USA . If you decide to use the downloading feature, the device will attempt to connect to our server in USA , thus long distance charges may be applied to your phone bill by your local phone company. If you do not have Internet access, you need not worry, as this feature is not necessary for success with the Brava System. It only serves as an aid in monitoring the proper usage and functioning of the system.

The most updated information on the care and usage of your Brava System is located on the enclosed CD ROM – Instruction Manual in pdf format. You will need Adobe Acrobat Reader for viewing the manual, and if you don’t already have it installed in your computer, you can download it from www.adobe.com. As a reminder - PLEASE BE SURE TO READ THE ENTIRE BRAVA INSTRUCTION MANUAL PRIOR TO USING YOUR SYSTEM. There is also a Instructional Video, in mpg format, is also located on the CD ROM to give you a quick overview of the system; however, you need to refer to your manual for the most up to date information such as daily dome cleansing and use of the filters instead of using the wet cleaning process. (We now advise that you do not wash your SmartBox without Customer Service assistance.) These are outlined in your manual.

Please refer to your manual if you have any questions, or you can e-mail us at bravaonebay@bravallc.com Monday through Friday from 8:30am to 7:00pm EST. Please send us your UIN number and name on the account to ensure prompt service.